Customer Service Administrator

Position: Customer Service Administrator

Working Hours:
Monday – Friday 09:00-17:00

• Duties will include (but not be limited to):
  • Outbound and inbound calls dealt with promptly and professionally
  • Daily contact with customers providing up to date and accurate information regarding:
  • Liaise and work closely with all internal departments, communicating clearly any issues to ensure delivery of customer service excellence.
  • Daily usage of IT systems and procedures to ensure accuracy and making recommendations for continual improvement.
  • Attend team briefs and meetings.
  • Compilation of Key Performance Indicators and management reports as necessary.
  • Ensuring that communication and service levels are consistently efficient and effective.
  • Any other duties as delegated by Management.

Essential Criteria:

• Educated to GCSE standard (or equivalent) with a grade C in English and Maths.
• Minimum of 2 years’ experience working in a sales/customer services role in a high volume based business.
• Experience and confidence in liaising with a range of personnel from various disciplines.
• Excellent working knowledge of CRM System (Customer relationship management system)
• Excellent IT Skills in particular ie Microsoft Office, in particular Excel.
• Excellent Communication skills both orally and written
• A working knowledge/experience in the use of Sales Logix

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