Customer Service Administrator

Position: Customer Service Administrator

Working Hours:
Monday – Friday 09:00-17:00

  • Duties will include (but not be limited to):
    • Outbound and inbound calls dealt with promptly and professionally
    • Daily contact with customers providing up to date and accurate information regarding:
    • Liaise and work closely with all internal departments, communicating clearly any issues to ensure delivery of customer service excellence.
    • Daily usage of IT systems and procedures to ensure accuracy and making recommendations for continual improvement.
    • Attend team briefs and meetings.
    • Compilation of Key Performance Indicators and management reports as necessary.
    • Ensuring that communication and service levels are consistently efficient and effective.
    • Any other duties as delegated by Management.

Essential Criteria:

  • Educated to GCSE standard (or equivalent) with a grade C in English and Maths.
  • Minimum of 2 years’ experience working in a sales/customer services role in a high volume based business.
  • Experience and confidence in liaising with a range of personnel from various disciplines.
  • Excellent working knowledge of CRM System (Customer relationship management system)
  • Excellent IT Skills in particular ie Microsoft Office, in particular Excel.
  • Excellent Communication skills both orally and written
  • A working knowledge/experience in the use of Sales Logix

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