Customer Success Administrator

Position: Customer Success Administrator

Working Hours:
Monday – Friday, 37.5 hours

Benefits:

Employee perks and discounts, Life Assurance, Health and wellbeing being programs, Healthcare cash plan and many more

Duties will include (but not be limited to):

• Act as the first point of contact, providing support for all customer queries
• Provide an exceptional level of customer service, communicating to customers in a professional manner
• Responsible for the administration for a specific contract(s)
• Triage/pass all new repair requests and assign to relevant department, Supervisor/s or subcontractor for action.
• Work as part of a team to prioritise and manage the workload
• Ensure customers are kept up to date, ensuring any issues are escalated to management
• Monitoring of target dates for jobs, tracking updates and job status
• Liaising with internal stakeholders regularly providing accurate and detailed information
• Job completions, updating and reviewing system/data input.
• Inputting codes on completions readying them for invoicing.
• Maintaining standards and processes to reach KPI targets
• To perform the job in accordance with the company’s policies and procedures,
• To perform any other duties as may be reasonably required

Essential Criteria:

• Three years recent experience in a busy office environment
• 1+ years’ experience providing customer support
• Minimum of Grade C or above in GCSE or equivalent (English and Maths)
• Data input experience.
• IT literate, proficient in Microsoft Office
• Demonstrate reliability, flexibility, and adaptability
• Effectively manage time in order to meet deadlines
• Excellent team working skills
• Excellent communication skills with the ability to manage client relationships
• Strong planning and organisation skills
• Ability to work on own initiative and as part of a cross functional team
• Ability to work accurately under pressure and meet deadlines & targets

Desired Criteria:

• Experience in social housing sector.
• Experience and Knowledge of Schedule of Rates

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