Customer Success Administrator

Position: Customer Success Administrator

Working Hours:
Monday – Friday, 37.5 hours


Employee perks and discounts, Life Assurance, Health and wellbeing being programs, Healthcare cash plan and many more

Duties will include (but not be limited to):

  • Act as the first point of contact, providing support for all customer queries
  • Provide an exceptional level of customer service, communicating to customers in a professional manner
  • Responsible for the administration for a specific contract(s)
  • Triage/pass all new repair requests and assign to relevant department, Supervisor/s or subcontractor for action.
  • Work as part of a team to prioritise and manage the workload
  • Ensure customers are kept up to date, ensuring any issues are escalated to management
  • Monitoring of target dates for jobs, tracking updates and job status
  • Liaising with internal stakeholders regularly providing accurate and detailed information
  • Job completions, updating and reviewing system/data input.
  • Inputting codes on completions readying them for invoicing.
  • Maintaining standards and processes to reach KPI targets
  • To perform the job in accordance with the company’s policies and procedures,
  • To perform any other duties as may be reasonably required

Essential Criteria:

  • Three years recent experience in a busy office environment
  • 1+ years’ experience providing customer support
  • Minimum of Grade C or above in GCSE or equivalent (English and Maths)
  • Data input experience.
  • IT literate, proficient in Microsoft Office
  • Demonstrate reliability, flexibility, and adaptability
  • Effectively manage time in order to meet deadlines
  • Excellent team working skills
  • Excellent communication skills with the ability to manage client relationships
  • Strong planning and organisation skills
  • Ability to work on own initiative and as part of a cross functional team
  • Ability to work accurately under pressure and meet deadlines & targets

Desired Criteria:

  • Experience in social housing sector.
  • Experience and Knowledge of Schedule of Rates

Apply Now