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Programme Delivery and Support Executive
Position: Programme Delivery and Support Executive
8.45am to 5pm Monday to Friday
Apply timely order processing for N.I. customers based on customer cut-off times Ensuring all orders received electronically are checked and processed correctly Answering calls and correspondence in a timely fashion Arranging , recording and processing uplifts from customers Filing of all paperwork Managing wholesale list and processing orders for same Carryout back-order process and inform customers of manufacture issues and estimated delivery dates To liaise with internal departments to ensure all customer requirements are met. Liaise with clients and warehouse on quarantined items awaiting instruction Update the Customer Services Query Log when notified of issues or queries Liaise with clients, carriers and goods-in to ensure stock is booked in and received on time Creating and emailing Client reports on stock levels when required Effective control and management of the Batch Release process, ensuring stock is blocked and released as per DOH instructions Any other duties as and when necessary to meet the varying demands of the business and satisfy the customers' needs Ensure all company quality procedures are followed at all times To actively participate in improvements to processes to improve service provided Assist when required for the supply of weekly audit reports to the DOH and other customers Assist manager in the efficient running of the Seasonal Flu campaign to GP Surgery and N.I. Schools. Liaise with School Nurse teams from the 5 hospital trusts for the scheduling of deliveries and uplifting of returns from the schools. Monitoring of Stock for both hospital contracted and non-contracted lines - and informing line-management of potential issues
Customer Service experience within a busy office environment 2 - 3 years' experience preferably within a Pharmaceutical or FMCG environment Computer literate with experience working with Microsoft Word, Excel and Outlook Educated to A level standard with GCSE English and Maths grades A to C
Excellent interpersonal skills Ability to work as part of a team as well as using own initiative Ability to remain calm under pressure and make logical decisions.