Sales Support Specialist

Ashton Recruitment require a Sale Support Specialist our client based in Belfast.

Position: Sales Support Specialist

Location: Belfast

Duration: Permanent

Rate of Pay: £23,847 – £24,992 per annum (open to negotiation)

Hours of Work: Monday – Friday

Duties will include (but not be limited to):

  • Prepare customer quotes based on their specifications and requirements.
  • Process and follow up on customer orders.
  • Promptly and effectively address all customer inquiries.
  • Update computer systems with amendments to inquiries, orders, and job specifications, maintaining customer records.
  • Complete daily, weekly, and monthly KPI reports as required.
  • Support external sales representatives as needed.
  • Strive to achieve and maintain top-quality customer service levels.
  • Answer incoming calls and make outgoing calls to customers (not cold calling).
  • Aid and support other sales team members to meet customer demands.
  • Provide regular structured feedback for continuous improvement of products and services.
  • Ensure all work aligns with the company’s continuous improvement efforts.
  • Implement and maintain best practices in communication with customers and colleagues.
  • Perform any other reasonable duties as required or requested by management.

Essential Criteria

  • Good general level of education including a minimum of GCSE’s at “C” or above including Mathematics and English Language.
  • A good working knowledge of Microsoft Office packages (particularly: Outlook, Word, Excel)
  • At least 1 years’ experience of working in an administrative/sales’/ customer service environment.
  • Multiple element project management
  • Carrying out administrative duties
  • Verbal and written communication
  • Accuracy and attention to detail
  • Numeracy skills
  • Well organised with the ability to prioritise
  • Meeting targets and achieving deadlines
  • Problem solving
  • Interpersonal skills

Desirable

  • Experience in using a computerised Management Information System.

Ashton Recruitment is acting as a Recruitment agency


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