Business Support Officer

Ashton Recruitment require a Business Support Officer for our client based in Newry

Position: Business Support Officer

Location: Newry

Duration: Temporary

Rate of Pay: £12.02 per hour

Hours of Work: 37 hours per week between the hours of 0900-1730

To provide a comprehensive and flexible administrative Business Support Service working across a range of Council functions/departments as required, this will include implementing and maintaining business support service standards and providing an excellent standard of customer service for internal and external customers.

Duties include (but not limited to):

  • Provide business support to agreed service standards and standard operating procedures to ensure the highest standards of work, including effective and efficient turnaround times and work prioritisation.
  • Process and record applications, system transactions and queries in accordance with approved operating procedures.
  • Provide an excellent standard of customer service, including reception services and liaison with other departments of the council, external agencies and members of the public. This will include taking ownership of customer queries and complaints and following through to completion.
  • Provide advice and information to colleagues and customers on business support processes.
  • Process and maintain a range of data and document management systems, this will include filing, archiving, retrieval, research, checking for accuracy, transfer of data to other agencies in line with statutory or service level agreement requirements.
  • Prepare papers and reports actioning recommendations and maintaining follow up and manage correspondence in accordance with departmental procedures.
  • Process financial transactions, to include recording and receipt of all monies (including credit card payments), bank lodgements, updating financial records, generating and processing invoices for authorisation, purchasing goods and/or services, maintaining stock control records, assisting with financial claims and budget monitoring in accordance with financial regulations and governance.
  • Operate and monitor the Council’s manual and computerised booking/requisition systems in accordance with approved procedures.
  • Acknowledge correspondence received and draft, issue and respond in accordance with departmental procedures and agreed timescales.

Essential Criteria:

Hold Grade C or above in at least 4 GCSE’s or equivalent, including English and Maths.

Have a minimum of 6 months previous work experience in customer service (internal and/or external customers) if you do not hold academic qualifications you must have a minimum 12 months experience in a customer service role

Have a minimum of 6 months previous work experience carrying out administrative duties including typing of letters, reports and filing. If you do not hold academic qualifications you must have a minimum of 12 months administrative experience.

A least 6 months minimum work experience in the use of a Management Information System (eg data input, retrieving information, collating and running reports)

Previous experience in carrying out reception duties

Previous experience in handling financial transactions and records

Ashton Recruitment is acting as a Recruitment Business

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