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We believe the best recruitment starts with a conversation. Whether you’re hiring or looking for your next role in Northern Ireland, you’re in the right place.
About
Ashton Recruitment was established in Belfast in 2004, but our experience in recruitment spans much longer than that. With over 25 years of industry experience, our Managing Director, Karen Ferran, has built long-standing relationships with businesses across Northern Ireland who trust us to help them find the right people.
The Power of Great Communication
Our relationships with clients and candidates are built on simple, honest conversations. Whether it’s checking in with a candidate after they’ve started a new role or being at the end of the phone when you need urgent staffing support, we believe being easy to reach and ready to help makes all the difference. Being approachable, flexible, and open to a conversation is at the heart of how we work.
Talk To A Recruiter Specialising In Your Sector
Sales, Marketing and Call Centre
Recruiting the right people to boost your sales
Manufacturing and Engineering
Targeted recruitment of people with the skills you need.
Industrial and Construction
The workforce you need, when you need it.
Logistics and Warehousing
Short-notice supply of temporary or permanent staff.
Administration, Finance and Human Resources
Business support staff to keep your office running smoothly.
Retail, Merchandising & Stocktaking
Sourcing extra support for your shop floor
Don’t Just Take Our Word For It
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Looking for the right person to join your team? Searching for your next opportunity?
Our recruitment specialists are here to help you find the right fit.
Looking for jobs in Northern Ireland?
Senior Manager - Complaints Operations (Life & Pensions)
Location: Belfast City Centre
Salary: Competitive + Benefits
Contract: Permanent
Hours: Monday - Friday, 9:00am - 5:00pm
Hybrid Working: Available following successful completion of probation
Lead a growing Life & Pensions Complaints operation
Ashton Recruitment is delighted to be partnering with a leading global technology and business services provider to recruit a Senior Manager - Complaints Operations (Life & Pensions).
This is an exciting opportunity for an experienced operational leader to take ownership of a specialist complaints function supporting major UK financial services organisations. The successful candidate will be responsible for leading complaint handling operations, driving performance, ensuring regulatory compliance and delivering exceptional customer outcomes across Life & Pensions products.
You will play a pivotal role in managing operational delivery, developing high-performing teams and building strong client relationships while driving continuous improvement across the service.
Key Responsibilities
- Lead and oversee the day-to-day delivery of a Life & Pensions complaints operation
- Drive operational performance against agreed service levels, quality standards and customer outcomes
- Provide leadership and direction to Team Leaders, Quality Analysts and Complaints Handlers
- Ensure all complaints are managed in accordance with FCA regulations, DISP requirements and client expectations
- Oversee workload planning, resource allocation and operational efficiency
- Analyse performance data, identify trends and implement improvement initiatives
- Lead root cause analysis activities and ensure meaningful actions are implemented to reduce complaint volumes and improve customer journeys
- Produce and present operational performance reports to senior stakeholders and clients
- Build and maintain strong relationships with internal departments, external clients and key stakeholders
- Support business growth, operational planning and change management initiatives
- Identify and mitigate operational, regulatory and reputational risks
- Foster a culture of accountability, customer focus and continuous improvement
Essential Criteria
- Proven experience leading complaints operations within a Financial Services environment
- Strong knowledge of Life & Pensions products and customer journeys
- Experience managing operational teams within an FCA-regulated environment
- Demonstrable experience delivering against operational KPIs, SLAs and quality targets
- Strong understanding of complaints governance, regulatory requirements and customer outcome frameworks
- Experience managing performance, coaching leaders and developing high-performing teams
- Excellent stakeholder management and client relationship skills
- Strong analytical, problem-solving and decision-making abilities
- Experience driving operational improvement and change initiatives
Desirable Criteria
- LF1 qualification or equivalent Life & Pensions qualification
- Additional financial services qualifications such as CF1, FA1, FA2, CeFA or R01
- Experience within outsourced business services or contact centre operations
- Knowledge of Consumer Duty requirements and complaint handling best practice
- Experience leading transformation, change or service improvement projects
What's on Offer?
- Opportunity to join a global organisation with ambitious growth plans
- Senior leadership position with significant responsibility and influence
- Hybrid working model
- Competitive salary and benefits package
- Ongoing professional development and career progression opportunities
- Opportunity to shape and develop a specialist Life & Pensions complaints function
Important Information
Any offer of employment will be subject to the successful completion of Fit and Proper Person checks in line with Financial Conduct Authority (FCA) requirements. These checks may include regulatory references, criminal record checks and verification of qualifications and employment history.
Ashton Recruitment is acting as a Recruitment Agency in relation to this vacancy.
Senior Manager – Complaints Operations (Life & Pensions) Location: Belfast City Centre Salary: Competitive + Benefits Contract: Permanent Hours: Monday – Friday, 9:00am – 5:00pm ...
Are you an experienced Warehouse Operative with a valid forklift licence and strong customer service skills? Our client is currently recruiting for a Warehouse Operative with Trade Counter Sales to join our busy team in Duncrue, Belfast.
If you enjoy a varied role, thrive in a fast-paced environment, and take pride in delivering excellent customer service, this could be the perfect opportunity for you.
As a Warehouse Operative with Trade Counter Sales, you'll play a key role in supporting the day-to-day running of the warehouse, ensuring goods are received, stored, and dispatched efficiently, while also assisting customers and processing sales orders.
Position Details
Role: Counterbalance forklift driver
Location: Duncrue, Belfast
Rate: £15.00 per hour
Hours: Monday - Thursday, 8:00am to 5:00pm | Friday, 8:00am to 2:30pm
Job Type: Temporary to Permanent
Key Responsibilities
- Offloading and sorting incoming deliveries and goods safely and efficiently
- Receiving stock into the warehouse and checking deliveries for damages and quantity discrepancies
- Storing materials and products within designated racking locations
- Picking, packing, and preparing customer orders for dispatch
- Loading vehicles and preparing freight for shipment
- Operating a counterbalance forklift truck safely and carrying out routine equipment checks
- Assisting customers at the trade counter and providing excellent customer service
- Processing sales orders and payments using point-of-sale (POS) systems
- Maintaining accurate stock records and supporting inventory control activities
- Maintaining high standards of housekeeping and ensuring a safe working environment
- Assisting with general day-to-day duties as directed by management
Essential Criteria
- Valid Counterbalance forklift licence
- Previous experience working within a warehouse or distribution environment
- Strong computer skills and confidence using point-of-sale systems
- Good literacy, numeracy, and customer service skills
- Self-motivated with a strong work ethic
- Flexible approach to work during busy and seasonal periods
- Ability to work effectively both independently and as part of a team
Desirable Criteria
- Previous trade counter or sales experience
- Experience using warehouse management systems
- Knowledge of stock control procedures
- Previous experience within a builders' merchants, industrial, or distribution environment
Ashton Recruitment is acting as a Recruitment Business.
Are you an experienced Warehouse Operative with a valid forklift licence and strong customer service skills? Our client is currently recruiting for a Warehouse Operative with Trade Counter Sales to jo...
We’re a member of the Association of Labour Providers, which means we’re committed to the highest standards of recruitment professionalism and ethics.
Ashton Recruitment is the trading name of Ashton Recruitment Ltd. Register in NI with registration number NI061824. VAT No. 844102459 Registered office, 25 Howard Street, Belfast, BT1 6NB
Working in Partnership with Employers across Northern Ireland.
Working closely with businesses across Northern Ireland to understand their hiring needs and connect them with the right people.
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