Let’s Talk Jobs
We believe the best recruitment starts with a conversation. Whether you’re hiring or looking for your next role in Northern Ireland, you’re in the right place.
About
Ashton Recruitment was established in Belfast in 2004, but our experience in recruitment spans much longer than that. With over 25 years of industry experience, our Managing Director, Karen Ferran, has built long-standing relationships with businesses across Northern Ireland who trust us to help them find the right people.
The Power of Great Communication
Our relationships with clients and candidates are built on simple, honest conversations. Whether it’s checking in with a candidate after they’ve started a new role or being at the end of the phone when you need urgent staffing support, we believe being easy to reach and ready to help makes all the difference. Being approachable, flexible, and open to a conversation is at the heart of how we work.
Talk To A Recruiter Specialising In Your Sector
Sales, Marketing and Call Centre
Recruiting the right people to boost your sales
Manufacturing and Engineering
Targeted recruitment of people with the skills you need.
Industrial and Construction
The workforce you need, when you need it.
Logistics and Warehousing
Short-notice supply of temporary or permanent staff.
Administration, Finance and Human Resources
Business support staff to keep your office running smoothly.
Retail, Merchandising & Stocktaking
Sourcing extra support for your shop floor
Don’t Just Take Our Word For It
Let’s Start the Conversation
Looking for the right person to join your team? Searching for your next opportunity?
Our recruitment specialists are here to help you find the right fit.
Looking for jobs in Northern Ireland?
Quality Assurance Analyst - Life & Pensions
Location: Belfast City Centre
Salary: Competitive
Hours: Monday - Friday, 9:00am - 5:00pm
Contract: Permanent
Help drive quality and customer outcomes within Financial Services
Ashton Recruitment is recruiting a Quality Assurance Analyst - Life & Pensions on behalf of a leading global technology and business services provider based in Belfast City Centre.
This is an excellent opportunity for candidates with experience in financial services, complaints handling, quality assurance, pensions administration, life assurance or compliance who are passionate about delivering exceptional customer outcomes and maintaining high regulatory standards.
Working closely with operational teams, you will assess complaint investigations, review customer communications and identify opportunities to improve quality, consistency and compliance across the business.
Following successful completion of probation, hybrid working will be available.
Key Responsibilities
- Conduct quality reviews of complaints, customer interactions and case handling activities
- Assess adherence to FCA regulations, internal policies and client requirements
- Review investigation quality, complaint outcomes and customer correspondence
- Provide constructive feedback and coaching to Complaints Handlers
- Identify trends, risks and opportunities for process improvement
- Produce quality reports and management information (MI)
- Support calibration sessions to ensure consistency across teams
- Work closely with Team Leaders, Operations Managers and Compliance teams
- Contribute to continuous improvement initiatives and best practice standards
Essential Criteria
- Previous experience within financial services, pensions, life assurance, insurance or complaints handling
- Strong analytical and attention-to-detail skills
- Excellent written and verbal communication skills
- Ability to interpret policies, procedures and regulatory requirements
- Strong organisational and stakeholder management skills
Desirable Criteria
- Previous Quality Assurance or Quality Monitoring experience
- Experience reviewing complaints within a regulated environment
- Knowledge of FCA complaint handling requirements and Consumer Duty principles
- Experience producing quality reports and performance data
- Relevant financial services qualifications such as CeFA, R01 or equivalent
What's On Offer?
- Permanent role with a global organisation
- Belfast City Centre location
- Hybrid working after probation
- Structured training and professional development
- Opportunity to work within a specialist Life & Pensions operation
- Long-term career progression within financial services and quality assurance
Important Information
Any offer of employment will be subject to the successful completion of Fit and Proper Person checks in line with Financial Conduct Authority (FCA) requirements. These checks may include regulatory references, criminal record checks and verification of qualifications and employment history.
Ashton Recruitment is acting as a Recruitment Agency in relation to this vacancy.
Quality Assurance Analyst – Life & Pensions Location: Belfast City Centre Salary: Competitive Hours: Monday – Friday, 9:00am – 5:00pm Contract: Permanent Help drive quality and c...
Life & Pensions Complaints Handler
Location: Belfast City Centre
Salary: Depending on Experience
Hours: Monday - Friday, 9:00am - 5:00pm
Contract: Permanent
Looking to build a career within Financial Services?
Ashton Recruitment is currently recruiting a number of Life & Pensions Complaints Handlers on behalf of a leading global technology and business services provider based in Belfast City Centre.
This is an excellent opportunity for individuals with experience in pensions administration, life assurance, protection products, financial services operations, customer resolutions or complaints handling to join a specialist team supporting some of the UK's leading financial services organisations.
You'll investigate and resolve complaints relating to pension and life assurance products, ensuring customers receive fair outcomes while working within a regulated FCA environment.
Following successful completion of probation, hybrid working will be available.
Key Responsibilities
- Investigate complaints relating to pensions, life assurance, whole-of-life and protection products
- Review policy documentation, customer records and correspondence to establish fair complaint outcomes
- Liaise with customers, Independent Financial Advisers (IFAs), pension providers and internal stakeholders
- Draft clear, professional and empathetic complaint response letters
- Manage complaints through to resolution within agreed service levels
- Ensure compliance with FCA regulations and internal governance procedures
- Maintain accurate case records and documentation
- Identify trends and contribute towards continuous improvement initiatives
Essential Criteria
- Experience within pensions administration, life assurance, financial services, insurance or complaints handling
- Strong written communication and investigation skills
- Excellent attention to detail
- Ability to work effectively within a regulated environment
- Strong analytical and problem-solving abilities
Desirable Criteria
- Previous complaints handling experience within pensions, life assurance or insurance
- Knowledge of FCA complaint handling requirements
- Understanding of pension products, retirement planning or life assurance policies
- CeFA, R01, CF1 or other relevant financial services qualifications
What's On Offer?
- Permanent position with a global organisation
- Belfast City Centre location
- Hybrid working after probation
- Structured training and development programme
- Excellent career progression opportunities within financial services
- Opportunity to specialise within life assurance and pensions complaint resolution
Important Information
Any offer of employment will be subject to the successful completion of Fit and Proper Person checks in line with Financial Conduct Authority (FCA) requirements. These checks may include regulatory references, criminal record checks and verification of qualifications and employment history.
Ashton Recruitment is acting as a Recruitment Agency in relation to this vacancy.
Life & Pensions Complaints Handler Location: Belfast City Centre Salary: Depending on Experience Hours: Monday – Friday, 9:00am – 5:00pm Contract: Permanent Looking to build a career w...
We’re a member of the Association of Labour Providers, which means we’re committed to the highest standards of recruitment professionalism and ethics.
Ashton Recruitment is the trading name of Ashton Recruitment Ltd. Register in NI with registration number NI061824. VAT No. 844102459 Registered office, 25 Howard Street, Belfast, BT1 6NB
Working in Partnership with Employers across Northern Ireland.
Working closely with businesses across Northern Ireland to understand their hiring needs and connect them with the right people.
Blog
