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Key Account Manager
Monday – Friday 09:00-17:30
Ashton Recruitment require an Account Manager for our client based in Belfast.
Position: Account Manager (Customer Service)
Rate of Pay: £25,000 per year
Hours of Work: Monday – Friday 09:00-17:30
Duties include (but not limited to):
- Be the primary point of contact for enquiries by phone or email and responding to these in a timely manner.
- Communicating to clients clearly and addressing their concerns and resolving any conflicts that arise
- Ensure high levels of customer service are always maintained and build long-term relationships with customers.
- Collate and analyse customer data/reports and feedback to improve service delivery
- To carry out administration duties including but not limited to the processing of all information relating to the organisational finance system.
- To carry out other reasonable duties as required.
- Experience of working in an environment offering excellent customer service
- Experience of processing sales orders
- Database experience desirable
- Good communication skills and able to build relationships
- Proficient in MS Office, in particular Excel, Word, Outlook, MS Teams and Zoom
- Good numeracy and analytical skills
- Ability to work largely self-directed and use initiative.
- Excellent interpersonal skills – ability to communicate efficiently, confidently and sensitively to a wide range of people both verbally & written.
- Excellent organisational skills – proven ability to effectively prioritise workloads and meet deadlines.
- Team player, flexible, enthusiastic
- Ability to multitask and juggle several responsibilities simultaneously
Ashton Recruitment is acting as a Recruitment Agency