Key Account Manager

Working Hours:
Monday – Friday 09:00-17:30

Ashton Recruitment require an Account Manager for our client based in Belfast.


Position: Account Manager (Customer Service)

Location: Belfast

Duration: Permanent

Rate of Pay: £25,000 per year

Hours of Work: Monday – Friday 09:00-17:30


Duties include (but not limited to):

  • Be the primary point of contact for enquiries by phone or email and responding to these in a timely manner.
  • Communicating to clients clearly and addressing their concerns and resolving any conflicts that arise
  • Ensure high levels of customer service are always maintained and build long-term relationships with customers.
  • Collate and analyse customer data/reports and feedback to improve service delivery
  • To carry out administration duties including but not limited to the processing of all information relating to the organisational finance system.
  • To carry out other reasonable duties as required.


Essential Criteria:

  • Experience of working in an environment offering excellent customer service
  • Experience of processing sales orders
  • Database experience desirable
  • Good communication skills and able to build relationships
  • Proficient in MS Office, in particular Excel, Word, Outlook, MS Teams and Zoom
  • Good numeracy and analytical skills
  • Ability to work largely self-directed and use initiative.
  • Excellent interpersonal skills – ability to communicate efficiently, confidently and sensitively to a wide range of people both verbally & written.
  • Excellent organisational skills – proven ability to effectively prioritise workloads and meet deadlines.
  • Team player, flexible, enthusiastic
  • Ability to multitask and juggle several responsibilities simultaneously


Ashton Recruitment is acting as a Recruitment Agency


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