Mobile Sales Account Manager

Working Hours:
Monday – Friday, 08:30-17:00

Position: Telecom Sales Account Manager

Location: Belfast

Duration: Permanent

Rate of Pay: Competitive

Hours of Work: Monday – Friday, 08:30-17:00


Duties will include (but not be limited to):

  • Deliver a proactive Contact Strategy to customer base
  • Deliver a proactive review strategy for all customer base
  • Drive upselling and cross-selling within customer base, including the build of a sustainable pipeline
  • Deliver a retention strategy to help reduce churn in line with expectations
  • Demonstrate excellent commercial acumen to help maintain margin within customer base and to drive GP within customer base new sales
  • Demonstrate ability to provide accurate business reporting in line with Line Manager guidelines and timeframes
  • Have a positive attitude toward customers in all interactions and establish positive rapport


Essential Criteria:

  • Excellent communications skills both oral and written
  • Able to demonstrate a professional and proactive approach
  • Knowledge and experience in dealing with customer queries and issues and the ability to bring to a satisfactory resolution.
  • Proven account management experience
  • Telecoms experience desirable

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