Port Health Support Assistant

Ashton Recruitment require a Port Health Support Assistant for our client based in Belfast.

Position: Port Health Support Assistant

Location: Belfast

Duration: Temporary

Rate of Pay: £14.44 per hour

Hours of Work: 37 hours per week (shift work)

Reporting to the relevant line manager as appropriate, the primary function of the Port Health Support Assistant is to provide technical and administrative support in the administration of imported food controls and other statutory services in relation to the protection of public and animal health at the Port of Belfast (PoB), Border Control Post in accordance with UK, NI and EU legislation.

Provide a comprehensive administrative role for the service, including providing support for new and evolving areas of work and to meet service and unit objectives.

To work closely with other team members, providing support with technical and administrative tasks and to undertake all duties of the post in accordance with agreed time and quality targets.

Duties include (but not limited to):

  • Provide a comprehensive administrative role for the Port Health Service as required and in particular: –
  • Maintain any required records or databases using manual or computerised systems as appropriate.
  • Issue all documents, certificates forms, letters, leaflets, and literature as necessary.
  • Ensure that all documentation is effectively checked, completed, filed and that the document/information management systems for the service are used and maintained appropriately.
  • Deal with complaints, enquiries, and requests for service (including processing Freedom of Information requests, corporate complaints and complaints from Elected Members) in line with policies and procedures.
  • Undertake the administrative duties in relation to the enforcement function including notices, formal cautions, summonses and maintain legal correspondence.
  • Compile and analyse service performance data, statistics and reports as required and collate management information for the service and implement systems for monitoring and evaluation of this information,

Essential Criteria:

Qualifications and experience

Applicants must, as at the closing date for receipt of application forms, have a minimum of five GCSEs (grades A – C) including English, or equivalent qualifications.


Applicants must be able to demonstrate on the application form, by providing personal and specific examples, at least one year’s relevant experience of (a) undertaking a range of general administrative office duties in a customer focused environment.

This general administrative office experience must include at least one year’s relevant experience in each of the following areas:

(b) implementing and adhering to standardised business processes for reviewing and processing technical information, data and documentation;

(c) updating and manipulating databases and other computerised systems; and

(d) dealing with traders/businesses and resolving customer complaints and enquiries.

Ashton Recruitment is acting as a Recruitment Business

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