Service Administrator

Ashton Recruitment require a Service Administrator for our client based in Belfast.

Position: Service Administrator

Location: Belfast (hybrid after a 6 month period)

Duration: Permanent

Rate of Pay: £23,000 per annum

Hours of Work: Monday – Friday, 09:00-17:00

Duties (not limited to):

  • Respond to customer and colleagues’ emails daily.
  • Scheduling of engineers for open jobs on a daily basis- liaising with the service administration manager for any changes or adjustments that may be needed.
  • Liaising with customer ensuring they are kept up to date with schedule dates, order ETA’s, parts etc.
  • Create service job sheets for any service/repair an engineer attends.
  • Liaise with warehouse personnel to make sure that any parts needed are distributed to our engineers by courier to ensure they have what is needed for scheduled jobs.
  • Daily checks of the service inbox for any customer service PO’s, orders, queries.
  • Draft quotations for non-contract work such as repair call outs, service work or for customers wanting to buy spare parts.
  • General data entry ensuring that our electronic records have the correct information such as pricing when needed, example – trust contract pricing update for 2023
  • General administration duties to include answering the telephone, filing and keeping current records up to date when needed.
  • Liaising with our UKAS engineer/calibration suppliers to make sure that our service equipment is within calibration and ensure any equipment due for calibration is sent away accordingly
  • Liaise with suppliers to get up to date information regarding parts or services they supply and arrival times of orders.

Essential Criteria

  • Minimum of 5 GCSEs (or equivalent) including English and Maths
  • Previous administration experience in an office environment
  • High level of computer literacy, including Word, Excel, and Outlook, with excellent word processing skills
  • Excellent communication and organisation skills
  • Experience of using Customer Database Software, ideally those listed above
  • Ability to work well under pressure, without compromising a high attention to detail
  • Can work without supervision, prioritising workload and completing within strict deadlines
  • Personable and professional with a high level of self-motivation

Desirable Criteria

  • Scheduling experience

Ashton Recruitment is acting as a Recruitment Agency

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