Service Administrator

Ashton Recruitment require a Service Administrator for our client based in Belfast.

Position: Service Administrator

Location: Belfast (hybrid after a 6 month period)

Duration: Permanent

Rate of Pay: £23,000 per annum

Hours of Work: Monday – Friday, 09:00-17:00

Duties (not limited to):

• Respond to customer and colleagues’ emails daily.
• Scheduling of engineers for open jobs on a daily basis- liaising with the service administration manager for any changes or adjustments that may be needed.
• Liaising with customer ensuring they are kept up to date with schedule dates, order ETA’s, parts etc.
• Create service job sheets for any service/repair an engineer attends.
• Liaise with warehouse personnel to make sure that any parts needed are distributed to our engineers by courier to ensure they have what is needed for scheduled jobs.
• Daily checks of the service inbox for any customer service PO’s, orders, queries.
• Draft quotations for non-contract work such as repair call outs, service work or for customers wanting to buy spare parts.
• General data entry ensuring that our electronic records have the correct information such as pricing when needed, example – trust contract pricing update for 2023
• General administration duties to include answering the telephone, filing and keeping current records up to date when needed.
• Liaising with our UKAS engineer/calibration suppliers to make sure that our service equipment is within calibration and ensure any equipment due for calibration is sent away accordingly
• Liaise with suppliers to get up to date information regarding parts or services they supply and arrival times of orders.

Essential Criteria

• Minimum of 5 GCSEs (or equivalent) including English and Maths

• Previous administration experience in an office environment
• High level of computer literacy, including Word, Excel, and Outlook, with excellent word processing skills
• Excellent communication and organisation skills
• Experience of using Customer Database Software, ideally those listed above
• Ability to work well under pressure, without compromising a high attention to detail
• Can work without supervision, prioritising workload and completing within strict deadlines
• Personable and professional with a high level of self-motivation

Desirable Criteria

• Scheduling experience

Ashton Recruitment is acting as a Recruitment Agency