Tours and Exhibition Receptionist

Ashton Recruitment require a Tours and Exhibition Receptionist/Team Leader for our client based in Belfast

Position: Tours and Exhibition Receptionist/Team Leader

Location: Belfast

Duration: Temporary

Rate of Pay: £12.80 per hour

Hours of Work: 37 hours week (including weekends)

Duties include (but not limited to):

• To plan and supervise the work of all part time and casual staff at the Tours and Exhibitions Reception and to provide an initial point of contact for visitor queries.
• To carry out the relevant duties at the exhibition reception desk on the basis of the rotas developed by the Unit and to provide the highest levels of professionalism and customer care to tourists, visitors, the public, Members of Council and staff.

• To undertakea’concierge’ role including:
  • having responsibility for ‘meeting and greeting’ all visitors;
  • acting as a single point of contact for all exhibition and tour enquiries and general visitor enquiries; and
  • providing general information on the exhibition themes, tours, the City Hall building and other local tourist attractions.

• To be responsible for the handling and security of cash, cheque, voucher, credit and debit card payments relating to personal sales and transactions including cashing-up, reconciliation and banking procedures.
• To be responsible for the issuing, monitoring and control of exhibition headsets and for ensuring that sufficient supplies of headsets are available to meet demand.
• To open and close the exhibition area each day and ensure all of the displays are presentable and that all systems and services are fully functional, and to report any faults promptly to the Functions and Exhibitions Manager.

Essential Criteria:

Experience

Applicants must, as at the closing date for receipt of application forms be able to demonstrate, on the application form, by providing personal and specific examples, at least one year’s relevant experience in each of the following areas:

(a) supervising a small team of staff including the planning of workloads, assigning tasks, etc.;

(b) working in a visitor attraction providing customer service support to both local and international visitors and dealing effectively with members of the public including difficult customers in person and over the telephone;

(c) working in a visitor attraction dealing with ticketing, cash handling and reconciliation, merchandising sales, provision of information to visitors, handling of queries and taking group bookings; and

(d) using standard office IT systems and specialist EPOS / booking systems.

Ashton Recruitment is acting as a Recruitment Business