Ashton Recruitment is recruiting an Operations Administrator on behalf of a well-established and growing client based in Belfast.

Operations Administrator

Location: Belfast
Hours: Monday-Friday, 8:00am-4:00pm
Contract: Full-Time, Permanent
Salary: Competitive

Working as part of the Operations Team, you will support the coordination and administration of daily business activities, helping to ensure work progresses efficiently and customers receive a professional and responsive service.

Reporting to the Office Manager, you will maintain operational records, monitor outstanding actions, coordinate information between departments and support customer enquiries. This varied role would suit an organised and proactive administrator who enjoys working in a busy environment and taking ownership of tasks through to completion.

Key Responsibilities

• Provide day-to-day administrative and coordination support to the Office Manager and Operations Team.

• Support the progress of ongoing work by maintaining accurate records, tracking outstanding actions and following up with relevant colleagues.

• Act as a central point of contact for operational enquiries, liaising with customers, colleagues and external stakeholders.

• Handle incoming telephone calls and emails, gathering relevant information and directing enquiries to the appropriate team.

• Coordinate information between departments to support the timely completion of work and resolution of customer queries.

• Maintain operational spreadsheets and internal systems, ensuring information is accurate, complete and up to date.

• Use Microsoft Excel to organise data, monitor activity and prepare reports for the Operations Team.

• Prepare, update and maintain documentation relating to ongoing work and day-to-day business activities.

• Identify missing information or administrative issues and follow up promptly to help prevent delays.

• Support the transfer of paper-based records into digital systems and assist with improvements to administrative processes.

• Maintain an organised filing system so operational documentation can be accessed easily when required.

• Keep colleagues informed of relevant updates, outstanding queries and changes affecting ongoing work.

• Prioritise daily tasks in line with operational requirements while maintaining accuracy and attention to detail.

• Assist with general office duties and provide support across the business as required.

The Successful Candidate Will Ideally Have

• A minimum of two years’ experience in an administration, operations support or coordination role within a busy working environment.

• Strong working knowledge of Microsoft Office, particularly Excel, Outlook and Word.

• Confidence using Excel to maintain spreadsheets, organise data and prepare reports.

• Excellent organisational skills, with the ability to manage competing priorities and follow tasks through to completion.

• Strong attention to detail and experience maintaining accurate records.

• Excellent verbal and written communication skills, with a professional telephone manner.

• Experience handling customer enquiries and liaising with colleagues across different departments.

• The ability to identify issues, obtain missing information and recognise when matters need to be escalated.

• A proactive and practical approach to supporting daily operations.

• The ability to work independently and collaboratively as part of a team.

• A professional, friendly and approachable manner.

What’s on Offer

• Competitive salary.

• Monday-Friday working hours, 8:00am-4:00pm.

• Permanent, full-time position.

• Professional support and development.

• Excellent working environment.

• Comprehensive employee benefits.

• Life assurance.

• Pension scheme.

• Opportunity to join an established and growing organisation.

Ashton Recruitment is acting as an Employment Agency in relation to this vacancy.