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We believe the best recruitment starts with a conversation. Whether you’re hiring or looking for your next role in Northern Ireland, you’re in the right place.
About
Ashton Recruitment was established in Belfast in 2004, but our experience in recruitment spans much longer than that. With over 25 years of industry experience, our Managing Director, Karen Ferran, has built long-standing relationships with businesses across Northern Ireland who trust us to help them find the right people.
The Power of Great Communication
Our relationships with clients and candidates are built on simple, honest conversations. Whether it’s checking in with a candidate after they’ve started a new role or being at the end of the phone when you need urgent staffing support, we believe being easy to reach and ready to help makes all the difference. Being approachable, flexible, and open to a conversation is at the heart of how we work.
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Looking for jobs in Northern Ireland?
Life & Pensions Complaints Handler
Location: Belfast City Centre
Salary: Depending on Experience
Hours: Monday - Friday, 9:00am - 5:00pm
Contract: Permanent
Looking to build a career within Financial Services?
Ashton Recruitment is currently recruiting a number of Life & Pensions Complaints Handlers on behalf of a leading global technology and business services provider based in Belfast City Centre.
This is an excellent opportunity for individuals with experience in pensions administration, life assurance, protection products, financial services operations, customer resolutions or complaints handling to join a specialist team supporting some of the UK's leading financial services organisations.
You'll investigate and resolve complaints relating to pension and life assurance products, ensuring customers receive fair outcomes while working within a regulated FCA environment.
Following successful completion of probation, hybrid working will be available.
Key Responsibilities
- Investigate complaints relating to pensions, life assurance, whole-of-life and protection products
- Review policy documentation, customer records and correspondence to establish fair complaint outcomes
- Liaise with customers, Independent Financial Advisers (IFAs), pension providers and internal stakeholders
- Draft clear, professional and empathetic complaint response letters
- Manage complaints through to resolution within agreed service levels
- Ensure compliance with FCA regulations and internal governance procedures
- Maintain accurate case records and documentation
- Identify trends and contribute towards continuous improvement initiatives
Essential Criteria
- Experience within pensions administration, life assurance, financial services, insurance or complaints handling
- Strong written communication and investigation skills
- Excellent attention to detail
- Ability to work effectively within a regulated environment
- Strong analytical and problem-solving abilities
Desirable Criteria
- Previous complaints handling experience within pensions, life assurance or insurance
- Knowledge of FCA complaint handling requirements
- Understanding of pension products, retirement planning or life assurance policies
- CeFA, R01, CF1 or other relevant financial services qualifications
What's On Offer?
- Permanent position with a global organisation
- Belfast City Centre location
- Hybrid working after probation
- Structured training and development programme
- Excellent career progression opportunities within financial services
- Opportunity to specialise within life assurance and pensions complaint resolution
Important Information
Any offer of employment will be subject to the successful completion of Fit and Proper Person checks in line with Financial Conduct Authority (FCA) requirements. These checks may include regulatory references, criminal record checks and verification of qualifications and employment history.
Ashton Recruitment is acting as a Recruitment Agency in relation to this vacancy.
Job Features
Life & Pensions Complaints Handler Location: Belfast City Centre Salary: Depending on Experience Hours: Monday – Friday, 9:00am – 5:00pm Contract: Permanent Looking to build a career w...
Are you a practical, hands-on worker who enjoys being on the move and working across different sites? We are seeking CSR Labourers / Van Drivers to join a busy team in Belfast.
If you're reliable, flexible, and take pride in delivering excellent service, this role offers variety, structured hours, and opportunities to work across Northern Ireland and occasionally the Republic of Ireland.
This role combines labour work with customer service, including building and fitting office furniture on a variety of sites. You'll be working with a supportive team where your attention to detail, mechanical skills, and ability to meet deadlines will be valued.
Overnight stays in ROI are occasionally required, with hotels and food expenses fully provided, giving a clear structure and security for extended assignments.
Position Details
- Role: CSR Labourer / Van Driver
- Location: Belfast (occasional overnight stays across ROI)
- Rate: £12.75 per hour
- Overtime:
- Mon-Sat after 6pm: £19.13 per hour
- Sunday after 9pm: £25.50 per hour
- Hours: Monday-Friday, 7:45am-5:00pm (may vary by site)
- Contract: Various ongoing contracts
Key Responsibilities
- Inspect furniture for specification discrepancies, shortages, and damage
- Provide excellent customer service on all sites
- Assemble and install office furniture across NI and ROI
- Work safely and efficiently to meet project deadlines
- Ensure compliance with all health & safety regulations
- Leave each site clean and organised upon completion
Essential Criteria
- Valid CSR Card
- Full UK Driving Licence
- Flexibility to stay overnight in ROI (hotel and food provided)
- Mechanically minded with practical skills
Desirable Criteria
- Previous experience in joinery, fit-outs, or furniture fitting
If you are a dependable, hands-on worker looking for a varied role with structured hours, overtime opportunities, and occasional travel, apply today to join the team in Belfast.
Ashton Recruitment is acting as an Recruitment Business.
Job Features
Are you a practical, hands-on worker who enjoys being on the move and working across different sites? We are seeking CSR Labourers / Van Drivers to join a busy team in Belfast. If you’re reliabl...
We’re a member of the Association of Labour Providers, which means we’re committed to the highest standards of recruitment professionalism and ethics.
Ashton Recruitment is the trading name of Ashton Recruitment Ltd. Register in NI with registration number NI061824. VAT No. 844102459 Registered office, 25 Howard Street, Belfast, BT1 6NB
Working in Partnership with Employers across Northern Ireland.
Working closely with businesses across Northern Ireland to understand their hiring needs and connect them with the right people.
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