Jobs
Ashton Recruitment is delighted to be recruiting on behalf of our client, a leading independent convenience retailer, for an experienced Foodhall Manager to lead their fresh food operation.
Foodhall Manager
Location: Moy, Co. Tyrone
Salary: £36,000 + Performance Bonus (up to £3,600)
Hours: Full-Time | 40 Hours per Week | 5 Days from 7
This is an exciting opportunity for an ambitious retail or hospitality manager to take ownership of a busy and growing Foodhall, overseeing multiple fresh food departments while driving commercial performance, food quality and team development.
If you have a passion for fresh food, operational excellence and leading high-performing teams, we'd love to hear from you.
The Role
As Foodhall Manager, you will have responsibility for the day-to-day operation of the store's fresh food departments, including:
- Deli
- Bakery
- Butchery
- Food Preparation
- Beverages
Key responsibilities include:
- Leading, motivating and developing a team across all fresh food departments.
- Managing rotas, staffing levels and labour budgets to maximise efficiency.
- Driving sales, gross profit, waste reduction and departmental KPIs.
- Maintaining the highest standards of food safety, hygiene and legal compliance.
- Ensuring excellent product availability, merchandising and customer service.
- Supporting new product launches, menu development and seasonal promotions.
- Managing stock control, ordering and production planning to minimise waste.
- Working closely with the Store Manager to deliver continuous operational improvements.
About You
The successful candidate will have:
- A minimum of 3 years' management experience within a Foodhall, Deli, Café, Fresh Food or Convenience Retail environment.
- A proven track record of delivering sales, margin and labour targets.
- Strong leadership and people management experience.
- Excellent knowledge of food safety legislation, HACCP and hygiene standards.
- Experience managing stock control, rotas and operational performance.
- Strong communication, organisation and problem-solving skills.
- A hands-on leadership style with a passion for delivering an exceptional customer experience.
Experience within a SPAR, EUROSPAR, supermarket or high-volume food retail environment would be highly advantageous.
What's on Offer?
- £36,000 basic salary.
- Performance bonus of up to £3,600 per annum.
- A genuine opportunity to lead a high-profile fresh food operation.
- Career progression within a successful and expanding retail business.
- Ongoing training and professional development.
- The chance to work alongside an experienced leadership team in a business committed to innovation and continuous improvement.
If you're looking for the next step in your retail management career and want to make a real impact within a thriving fresh food business, we'd love to hear from you. If interested, apply directly or contact Michael on 028 9043 6543.
Ashton Recruitment is acting as a Recruitment Agency
Job Features
Ashton Recruitment is delighted to be recruiting on behalf of our client, a leading independent convenience retailer, for an experienced Foodhall Manager to lead their fresh food operation. Foodhall M...
Ashton Recruitment is delighted to be recruiting on behalf of our client, a leading independent convenience retailer, for an experienced Store Manager to join their successful team in Moy.
Store Manager
Location: Moy, Co. Tyrone
Salary: £45,000 + Performance Bonus (up to £4,500)
Hours: Full-Time | 40 Hours per Week | Flexibility required across a 7-day operation
This is an excellent opportunity for a commercially focused retail leader to play a key role in the day-to-day management of a high-performing store. Working closely with the General Manager, you will help drive operational excellence, develop leadership capability across the business and ensure exceptional customer service standards are maintained at all times.
If you're passionate about retail, people development and delivering commercial results, this could be the ideal next step in your career.
The Role
As Store Manager, you will:
- Support the General Manager with the overall leadership and day-to-day operation of the store.
- Deputise for the General Manager during periods of absence.
- Drive sales performance, labour efficiency, waste reduction and operational KPIs.
- Lead, coach and develop Deputy Managers, Team Leaders and departmental managers.
- Ensure exceptional customer service standards across all areas of the business.
- Promote accountability, operational excellence and high standards throughout the store.
- Oversee compliance with food safety, health & safety and company procedures.
- Support fresh food operations, ensuring excellent product quality, merchandising and availability.
- Analyse business performance and implement continuous improvement initiatives.
- Help identify and develop future leaders through coaching and succession planning.
About You
The successful candidate will have:
- At least 3 years' experience in a Store Manager, Senior Assistant Manager or similar leadership role within a fast-paced retail environment.
- Previous convenience retail experience.
- A proven ability to deliver sales growth and manage labour, waste and operational performance.
- Strong leadership and people management skills with experience coaching and developing teams.
- Excellent organisational, communication and decision-making abilities.
- A hands-on management style with the ability to thrive in a busy retail environment.
- A genuine passion for customer service and operational excellence.
Experience within fresh food, deli or food-to-go operations would be highly advantageous.
What's on Offer?
- £45,000 basic salary.
- Performance bonus of up to £4,500 per annum.
- A senior leadership role within a successful and growing retail business.
- Genuine opportunities for career progression and professional development.
- A collaborative working environment where your ideas and leadership will make a real impact.
If you're ready to take the next step in your retail management career, we'd love to hear from you. If interested, apply directly or contact Michael on 028 9043 6543.
Ashton Recruitment is acting as a Recruitment Agency.
Job Features
Ashton Recruitment is delighted to be recruiting on behalf of our client, a leading independent convenience retailer, for an experienced Store Manager to join their successful team in Moy. Store Manag...
Ashton Recruitment are delighted to be recruiting on behalf of our client, a leading supplier and installer of heating and chimney products across Northern Ireland.
Job Title: Fitter / Joiner
Location: Belfast (Based at Duncrue Industrial Estate)
Pay Rate: £15.00 - £18.00 per hour + Company Vehicle & Fuel Card Provided
Hours of Work: Monday - Thursday, 8:00am - 5:00pm | Friday, 8:00am - 2:30pm
Job Type: Temporary to Permanent (after a successful 12 week probationary period)
Due to continued growth, our client is seeking a motivated and reliable Fitter / Joiner to join their installation team. This is an excellent opportunity for an experienced joiner looking to develop a long-term career within a specialist industry, with full training provided.
Working alongside an experienced Team Leader, the successful candidate will install chimney flue systems at residential and commercial customer sites throughout Northern Ireland. As experience and knowledge develop, there will be the opportunity to progress into leading your own team of operatives.
What's in it for you?
- Company vehicle & fuel card provided from depot
- Full specialist training provided
- Early finish every Friday
- Excellent career progression opportunities into a Team Leader position and beyond
- Work for a well-established and growing Northern Ireland business
The Role
Reporting directly to the Team Leader, you will be responsible for assisting with the installation of chimney flue systems while maintaining the highest standards of workmanship, safety and customer service.
Duties will include:
- Installing chimney flue systems at customer sites across Northern Ireland
- Working alongside the Team Leader to complete projects safely and efficiently
- Travelling to customer locations throughout Northern Ireland
- Loading and unloading materials, tools and equipment
- Ensuring all installations meet company and industry standards
- Following Health & Safety procedures at all times
- Maintaining company tools, equipment and vehicles
- Providing a professional and customer-focused service on every installation
- Developing the skills and knowledge required to eventually lead your own installation team
Essential Criteria
- Minimum of 1 year's practical joinery experience
- Valid CSR Card
- Full UK Driving Licence
- Good practical and problem-solving skills
- Ability to work effectively as part of a team
- Excellent communication skills
- Strong attention to detail
- Willingness to travel throughout Northern Ireland
- Positive attitude with a willingness to learn and develop
Physical Requirements
This role involves manual handling, lifting, working at height and working outdoors in varying weather conditions. Candidates must be comfortable carrying out physically demanding tasks while working safely on customer sites throughout Northern Ireland.
If you are an experienced Joiner looking for a long-term opportunity with excellent training, career progression and the chance to become a Team Leader within a growing company, we would love to hear from you.
Ashton Recruitment is acting as an Employment Agency.
Job Features
Ashton Recruitment are delighted to be recruiting on behalf of our client, a leading supplier and installer of heating and chimney products across Northern Ireland. Job Title: Fitter / JoinerLocation:...
Ashton Recruitment are currently recruiting for Production Operatives for our busy Manufacturing client based in Dunmurry. Successful applicants will report to the Production Supervisor. Full training provided.
Role: Production Operatives
Location: Dunmurry, Belfast
Duration: 12 weeks Temp to Perm
Rate of Pay: £13.00 per hour
Hours of work: Monday- Thursday: 07.00am - 16.45pm
Main Duties and Responsibilities:
- Assembly and calibration of pressure gauges and thermometers
- Hand Soldering
- Packing & Despatch of instruments
Essential Criteria:
- Minimum of 6 months previous experience of assembly or working in a factory environment.
Desirable Criteria:
- Manual assembling in mechanical or electrical environment.
- Experience in Tig welding.
- L2 NVQ in Manufacturing or equivalent.
Ashton Recruitment is acting as an Employment Business.
Job Features
Ashton Recruitment are currently recruiting for Production Operatives for our busy Manufacturing client based in Dunmurry. Successful applicants will report to the Production Supervisor. Full training...
Ashton Recruitment require a Warehouse Operative/Van Driver for our busy client based in Belfast.
Job Title: Warehouse Operative/Van Driver
Location: Belfast
Duration: Temporary to Permanent
Pay: £13.50 per hour
Hours of Work: Monday to Friday 08:30-17:00
Duties will include (But not limited to):
- Receiving orders
- Checking and booking-in delivers
- Stock control/Checking
- Picking/Checking
- Packing and dispatching orders
- Van driving in company van when required
Essential Criteria
- Previous experience in store/warehouse environment
- Forklift License
- Work well within a team environment
- Full clean driving licence
Ashton recruitment are acting as an employment agency
Job Features
Ashton Recruitment require a Warehouse Operative/Van Driver for our busy client based in Belfast. Job Title: Warehouse Operative/Van Driver Location: Belfast Duration: Temporary to Permanent Pay: £13...
Ashton Recruitment is currently recruiting for a General Labourer for our busy client based in Ballynahinch.
Our client manufactures a wide range of Agricultural and Construction trailers and require someone to clean and prepare the trailers for painting.
Role: General Labourer
Location: Ballynahinch
Duration: 12 weeks
Rate of Pay: £12.71 per hour + 50p timekeeping bonus per hour
Main Duties and Responsibilities:
-
Preparation and inspection of trailers for painting including cleaning and sanding.
- Mixing primer and applying to trailers and parts.
- Maintenance of spray guns and other equipment.
- Power washing trailers.
Desirable Criteria:
- Previous experience working in an engineering environment
Ashton Recruitment is acting as an Employment Business.
Ashton Recruitment is currently recruiting for a General Labourer for our busy client based in Ballynahinch. Our client manufactures a wide range of Agricultural and Construction trailers and require ...
Junior Spray Painter - Ballynahinch
£12.71 - £14.00 per hour + 50p timekeeping bonus | Temp to Perm
Are you a Junior Spray Painter with around 1 year's experience looking to build your skills in a stable, long-term role with a well-established manufacturing company?
Ashton Recruitment are currently recruiting for a Junior Spray Painter on behalf of our busy client based in Ballynahinch, offering consistent hours, excellent working conditions and the opportunity to secure a permanent position.
This role will involve working within a production environment, preparing and spray painting paint trailers to a high standard.
Your duties will include:
-
Reading and interpreting production information and specifications
-
Preparing products prior to the painting process
-
Spray painting trailers to a high-quality finish
-
Carrying out basic quality checks
-
Ensuring safe operation of equipment and machinery
-
Working in a clean, organised and efficient manner
-
Adhering to health, safety and environmental procedures
-
Minimising waste and following company processes and guidelines
This is a great opportunity for someone who:
-
Has around 1 year's experience as a Spray Painter or within a paint line environment
-
Is keen to learn and develop within a supportive production team
-
Takes pride in producing high-quality work
-
Works well as part of a team
-
Has strong attention to detail and good time management
-
Is looking for a temp-to-perm opportunity with long-term prospects
What's on offer:
-
£12.71 - £14.00 per hour + 50p timekeeping bonus
-
Monday-Thursday: 8am-5pm
-
Friday: 8am-4pm
-
Stable workload with progression opportunities
-
Supportive, professional working environment
If you're a Junior Spray Painter looking for your next opportunity, we'd love to hear from you.
Job Features
Junior Spray Painter – Ballynahinch £12.71 – £14.00 per hour + 50p timekeeping bonus | Temp to Perm Are you a Junior Spray Painter with around 1 year’s experience looking to build ...
Production Supervisor - Fabrication
Location: Northern Ireland
Pay Rate: £16.00 - £18.00 per hour (DOE)
Duration: Temporary to permanent (after a successful 12 week initial period)
Company: Ashton Recruitment on behalf of our client
About the Company
Our client is a well-established and highly regarded manufacturer within the agricultural and transport sectors, known for producing durable, high-quality equipment. With a strong reputation for craftsmanship and continuous improvement, they are committed to delivering products that meet the highest standards of safety, reliability and performance.
The Role
We are currently recruiting for a Production Supervisor - Fabrication to oversee day-to-day fabrication operations. This is a hands-on leadership role focused on maintaining quality standards, improving workflow efficiency, and supporting team development within a busy manufacturing environment.
Key Responsibilities
-
Supervise daily fabrication activities to ensure safe and efficient production output
-
Plan and monitor workflows to minimise downtime and maintain consistent throughput
-
Maintain high welding quality standards across all fabrication work
-
Inspect completed work to ensure accuracy, fit-up and overall quality
-
Train, coach and support team members to improve skills and performance
-
Assist with onboarding and mentoring new fabrication staff
-
Oversee correct use and maintenance of jigs and fixtures for consistent output
-
Collaborate with management to resolve production issues and drive improvements
-
Promote strong health & safety practices and good housekeeping standards
About You
-
Proven experience within fabrication or a manufacturing environment
-
Strong understanding of welding quality and fabrication standards
-
Practical knowledge of production workflows and process improvement
-
Ability to lead by example in a hands-on role
-
Strong communication and team leadership skills
What's on Offer
-
Competitive hourly rate based on experience
-
Opportunity to join a respected and growing manufacturing business
-
Supportive team environment with scope for progression
Ashton Recruitment is acting as a Recruitment Business
Job Features
Production Supervisor – FabricationLocation: Northern IrelandPay Rate: £16.00 – £18.00 per hour (DOE) Duration: Temporary to permanent (after a successful 12 week initial period)Company:...
Ashton Recruitment is proud to be recruiting on behalf of our client, a leading specialist engineering contractor, for an experienced Contracts Manager to join their growing team.
Contracts Manager -Piling & Ground Engineering
Location: Belfast, with regular travel across Northern Ireland, ROI and the UK
Salary: £55,000 - £75,000 per annum, dependent on experience
Job Type: Full-Time | Permanent
This is an outstanding opportunity for an experienced construction professional to lead multiple piling and ground engineering projects across the UK and Ireland. You'll play a key role in delivering high-profile infrastructure and construction projects safely, on time, within budget, and to the highest quality standards.
If you have a strong background in piling, ground engineering or heavy civil engineering and enjoy leading teams while building excellent client relationships, we'd love to hear from you.
The Role
As Contracts Manager, you will oversee the successful delivery of multiple piling and ground engineering projects, acting as the key link between clients, site teams, commercial departments and senior management.
You'll be responsible for ensuring projects are delivered safely, efficiently and profitably while maintaining excellent client relationships and leading high-performing project teams.
Key Responsibilities
- Manage multiple piling and ground engineering projects from commencement through to completion.
- Ensure projects are delivered safely, on programme, within budget and to the required quality standards.
- Lead, motivate and develop project teams, subcontractors and supply chain partners.
- Maintain strong commercial and contractual control across all projects.
- Monitor project performance, resources, budgets and programme delivery.
- Promote a positive health, safety and environmental culture across all sites.
- Build and maintain long-term relationships with clients and key stakeholders.
- Identify opportunities for continuous improvement and operational efficiencies.
- Review project documentation, management plans and risk assessments.
- Report project progress and performance to senior management.
What We're Looking For
Essential
- Degree qualified in Construction, Civil Engineering or a related discipline.
- At least 5 years' experience managing piling, ground engineering or heavy civil engineering projects.
- Strong understanding of piling techniques including CFA, rotary bored, driven and bored piling.
- Proven experience leading and developing project teams.
- Excellent commercial awareness and contractual knowledge.
- Ability to manage multiple projects simultaneously.
- Strong planning, organisational and problem-solving skills.
- Excellent communication and stakeholder management skills.
- Full UK driving licence and willingness to travel throughout the UK and Ireland.
- Good IT skills.
What's on Offer
- Competitive salary of £55,000 - £75,000, depending on experience.
- Car allowance and fuel card.
- Discretionary bonus scheme.
- Generous annual leave with the option to purchase additional holidays.
- Private medical insurance and health cash plan.
- Company pension scheme.
- Life assurance.
- Occupational sick pay.
- Employee Assistance Programme and Virtual GP.
- Annual health checks.
- Paid professional memberships.
- Cycle to Work Scheme.
- Ongoing training and career development.
- Enhanced family-friendly policies.
- Annual volunteering day.
- Access to on-site gym and wellbeing facilities.
Ashon Recruitment is acting as a Recruitment Agency
Job Features
Ashton Recruitment is proud to be recruiting on behalf of our client, a leading specialist engineering contractor, for an experienced Contracts Manager to join their growing team. Contracts Manager -P...
Traffic Management Operatives - Belfast
Looking for an active, hands-on role where no two days are the same? Our Belfast-based client is recruiting Traffic Management Operatives to work across Northern Ireland.
If you hold a valid UK driving licence and enjoy being on the road, this could be the perfect opportunity. Full training provided, along with a dedicated "buddy" to support you throughout your training.
Location: Castelreagh, Belfast
Duration: Temporary to Permanent
Pay: £12.71 per hour
Hours: 8am - 4pm (may vary)
Key Duties
- Set up and operate traffic management systems (contraflows, narrow lanes, temporary lights)
- Install and operate traffic management equipment
- Monitor and control traffic during roadworks
- Work as part of a team and engage with the public professionally
Requirements
- Valid UK Driving Licence (max 6 points)
- Experience in labouring, warehousing, or manual handling
Desirable
- CSR Card
- Previous traffic management experience
Ashton Recruitment serves as an Employment Business.
Job Features
Traffic Management Operatives – Belfast Looking for an active, hands-on role where no two days are the same? Our Belfast-based client is recruiting Traffic Management Operatives to work across N...
Looking for a Stable Job with Great Pay and Permanent Opportunities?
Join a leading employer in Dungannon as a Warehouse Operative and become part of a fast-paced team where your hard work is valued and rewarded. With competitive pay rates, consistent Monday to Friday shifts, and the opportunity to secure a permanent position, this is an excellent opportunity for motivated individuals ready to take the next step in their career.
Why Apply?
- Competitive hourly rates up to £13.71 per hour
- Day and evening shifts available
- Monday to Friday working pattern
- Temporary to permanent opportunity
- Be part of a supportive and hardworking team
Job Title: Warehouse Operative
Location: Dungannon
Contract: Temporary to Permanent
Pay Rates:
- £12.71 per hour (Day Shift)
- £13.71 per hour (Evening Shift)
Working Hours:
Day Shift Monday to Friday 6:00am - 2:15pm
Evening Shift Monday to Friday 2:00pm - 10:15pm
As a Warehouse Operative, you'll play a key role in ensuring products are handled efficiently and safely within a busy warehouse environment. Your responsibilities will include:
- Assisting with the unloading of delivery vehicles
- Building and organising boxes onto storage racks
- Operating a stand-on pallet truck to move freezer racks and pallets
- Sorting products onto freezer racks and building pallets for dispatch
- Following all health and safety procedures
- Loading cartons onto freezer racks
- Supporting the warehouse team with additional duties as required
We're keen to hear from reliable and motivated candidates who have:
- Good spoken English
- The ability to work effectively in a fast-paced environment
- Experience working as part of a team
- Excellent attendance and timekeeping
- Flexibility to work shifts as required
If you're looking for a rewarding warehouse role with competitive pay and the opportunity to secure a permanent position, we'd love to hear from you.
Apply today and take the next step towards a long-term career opportunity in Dungannon.
Ashton Recruitment is acting as an Employment Business.
Job Features
Looking for a Stable Job with Great Pay and Permanent Opportunities? Join a leading employer in Dungannon as a Warehouse Operative and become part of a fast-paced team where your hard work is valued a...
Looking for a busy and hands-on role with great hours? Our client at Nutts Corner is expanding and is now recruiting Nightshift Pickers & Packers to join their growing warehouse team.
This role is in a busy stockroom-style environment where no two days are the same. You'll be picking customer orders, packing goods for dispatch, and ensuring stock is accurately located and managed using handheld scanners. With a structured 4 days on / 4 days off shift pattern, you'll also enjoy a healthy work-life balance.
Position: Nightshift Picker & Packer
Location: Nutts Corner
Duration: Temporary role with long-term potential - permanent positions may be applied for internally
Rate of Pay: £12.90 to £13.38 per hour to (Over 21) £11 per hour (Under 21)
Hours of Work: 5.30pm to 6am - 4 days on and 4 days off
Duties will include (but not be limited to):
- Locating, picking, and packing goods accurately
- Sorting stock and preparing orders for dispatch
- Stock checks, location management, and general warehouse duties
- Using handheld scanners to move stock to the correct locations
- Adhering to all health & safety procedures at all times
Essential Criteria:
- Previous experience in a retail, stockroom, or warehouse environment
- Own transport is essential due to location (no public transport available)
Desirable Criteria:
- Experience with handheld scanners
If you're reliable, detail-focused, and ready to join a warehouse team, apply today to take the next step in your career.
Ashton Recruitment is acting as an Employment Business.
Job Features
Looking for a busy and hands-on role with great hours? Our client at Nutts Corner is expanding and is now recruiting Nightshift Pickers & Packers to join their growing warehouse team. This role is...
Looking for a busy and hands-on role with great hours? Our client at Nutts Corner is expanding and is now recruiting Afternoon Pickers & Packers to join their growing warehouse team.
This role is in a busy stockroom-style environment where no two days are the same. You'll be picking customer orders, packing goods for dispatch, and ensuring stock is accurately located and managed using handheld scanners. With a structured 4 days on / 4 days off shift pattern, you'll also enjoy a healthy work-life balance.
Position: Afternoon Picker & Packer
Location: Nutts Corner
Duration: Temporary role with long-term potential - permanent positions may be applied for internally
Rate of Pay: £12.71 to £12.96 (Over 21) £10.85 per hour (Under 21)
Hours of Work: 12pm to 12.30am - 4 days on and 4 days off
Duties will include (but not be limited to):
- Locating, picking, and packing goods accurately
- Sorting stock and preparing orders for dispatch
- Stock checks, location management, and general warehouse duties
- Using handheld scanners to move stock to the correct locations
- Adhering to all health & safety procedures at all times
Essential Criteria:
- Previous experience in a retail, stockroom, or warehouse environment
- Own transport is essential due to location (no public transport available)
Desirable Criteria:
- Experience with handheld scanners
If you're reliable, detail-focused, and ready to join a warehouse team, apply today to take the next step in your career.
Ashton Recruitment is acting as an Employment Business.
Job Features
Looking for a busy and hands-on role with great hours? Our client at Nutts Corner is expanding and is now recruiting Afternoon Pickers & Packers to join their growing warehouse team. This role is ...
Looking for a busy and hands-on role with great hours? Our client at Nutts Corner is expanding and is now recruiting Dayshift Pickers & Packers to join their growing warehouse team.
This role is in a busy stockroom-style environment where no two days are the same. You'll be picking customer orders, packing goods for dispatch, and ensuring stock is accurately located and managed using handheld scanners. With a structured 4 days on / 4 days off shift pattern, you'll also enjoy a healthy work-life balance.
Position: Dayshift Picker & Packer
Location: Nutts Corner
Duration: Temporary role with long-term potential - permanent positions may be applied for internally
Rate of Pay: £12.71 to £12.96 per hour (Over 21) £10.85 per hour (Under 21)
Hours of Work: 6am to 6.30pm - 4 days on and 4 days off
Duties will include (but not be limited to):
- Locating, picking, and packing goods accurately
- Sorting stock and preparing orders for dispatch
- Stock checks, location management, and general warehouse duties
- Using handheld scanners to move stock to the correct locations
- Adhering to all health & safety procedures at all times
Essential Criteria:
- Previous experience in a retail, stockroom, or warehouse environment
- Own transport is essential due to location (no public transport available)
Desirable Criteria:
- Experience with handheld scanners
If you're reliable, detail-focused, and ready to join a warehouse team, apply today to take the next step in your career.
Ashton Recruitment is acting as an Employment Business.
Job Features
Looking for a busy and hands-on role with great hours? Our client at Nutts Corner is expanding and is now recruiting Dayshift Pickers & Packers to join their growing warehouse team. This role is i...
Life & Pensions Complaints Handler
Location: Belfast City Centre
Salary: Depending on Experience
Hours: Monday - Friday, 9:00am - 5:00pm
Contract: Permanent
Looking to build a career within Financial Services?
Ashton Recruitment is currently recruiting a number of Life & Pensions Complaints Handlers on behalf of a leading global technology and business services provider based in Belfast City Centre.
This is an excellent opportunity for individuals with experience in pensions administration, life assurance, protection products, financial services operations, customer resolutions or complaints handling to join a specialist team supporting some of the UK's leading financial services organisations.
You'll investigate and resolve complaints relating to pension and life assurance products, ensuring customers receive fair outcomes while working within a regulated FCA environment.
Following successful completion of probation, hybrid working will be available.
Key Responsibilities
- Investigate complaints relating to pensions, life assurance, whole-of-life and protection products
- Review policy documentation, customer records and correspondence to establish fair complaint outcomes
- Liaise with customers, Independent Financial Advisers (IFAs), pension providers and internal stakeholders
- Draft clear, professional and empathetic complaint response letters
- Manage complaints through to resolution within agreed service levels
- Ensure compliance with FCA regulations and internal governance procedures
- Maintain accurate case records and documentation
- Identify trends and contribute towards continuous improvement initiatives
Essential Criteria
- Experience within pensions administration, life assurance, financial services, insurance or complaints handling
- Strong written communication and investigation skills
- Excellent attention to detail
- Ability to work effectively within a regulated environment
- Strong analytical and problem-solving abilities
Desirable Criteria
- Previous complaints handling experience within pensions, life assurance or insurance
- Knowledge of FCA complaint handling requirements
- Understanding of pension products, retirement planning or life assurance policies
- CeFA, R01, CF1 or other relevant financial services qualifications
What's On Offer?
- Permanent position with a global organisation
- Belfast City Centre location
- Hybrid working after probation
- Structured training and development programme
- Excellent career progression opportunities within financial services
- Opportunity to specialise within life assurance and pensions complaint resolution
Important Information
Any offer of employment will be subject to the successful completion of Fit and Proper Person checks in line with Financial Conduct Authority (FCA) requirements. These checks may include regulatory references, criminal record checks and verification of qualifications and employment history.
Ashton Recruitment is acting as a Recruitment Agency in relation to this vacancy.
Job Features
Life & Pensions Complaints Handler Location: Belfast City Centre Salary: Depending on Experience Hours: Monday – Friday, 9:00am – 5:00pm Contract: Permanent Looking to build a career w...