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Ashton Recruitment is recruiting on behalf of our client for an experienced Life & Pensions Trainer to join their operation in Romford.

Life & Pensions Trainer - Regulatory & Operations

Location: Romford, Essex
Job Type: Full-time, Permanent

This is an excellent opportunity for an experienced financial services trainer with a strong background in UK Life & Pensions to take ownership of onboarding, operational and regulatory training.

The successful candidate will design and deliver structured training programmes across Life & Pensions operations, ensuring employees meet FCA, Consumer Duty, complaint handling and client requirements, while improving capability, quality and customer outcomes.

Key Responsibilities

• Deliver onboarding and ongoing training across Life & Pensions products and processes
• Provide classroom, virtual and on-the-job training
• Support new employees through nesting and floor-walking activities
• Deliver training covering FCA regulations, Consumer Duty and DISP complaint requirements
• Train employees on vulnerable customer handling and treating customers fairly
• Ensure compliance training is documented, auditable and regularly refreshed
• Work closely with Compliance to update regulatory training content
• Train employees on complaint identification, logging, escalation and final response standards
• Use complaint MI and quality results to identify training needs
• Support root cause analysis and feed learning back into training programmes
• Develop and maintain SOPs, training materials and process documentation
• Deliver refresher training and coaching where performance gaps are identified
• Assess training effectiveness through coaching, observations, quality reviews and competency assessments
• Track training completion and competency levels
• Work closely with Operations, Quality, Compliance and Client teams
• Provide training documentation and evidence to support audits

Essential Criteria

1. Minimum 5 years' experience within UK Life & Pensions in an FCA-regulated environment
2. Previous experience delivering operational, technical or regulatory training
3. Strong understanding of Life & Pensions products, customer servicing processes and operational workflows
4. Experience delivering classroom, virtual or on-the-job training
5. Experience supporting employee onboarding and ongoing competency development
6. Good understanding of FCA regulation, Consumer Duty and complaint handling
7. Experience developing and maintaining training materials, SOPs and process documentation
8. Experience assessing learning effectiveness through coaching, observations, quality reviews or competency assessments
9. Strong communication and stakeholder management skills
10. Ability to work effectively with Operations, Quality, Compliance and Client teams

The Ideal Candidate

1. You will be an experienced Life & Pensions professional with a strong training background and the ability to translate complex regulatory and operational requirements into clear, practical training.
2. You will be confident delivering training to both groups and individuals and comfortable working closely with operational, quality and compliance teams to improve employee performance and customer outcomes.
3. If you have strong UK Life & Pensions experience combined with a background in training and development, we would be keen to hear from you.

If interested, apply directly or contact Michael on 028 9043 6543.

Ashton Recruitment is acting as a Recruitment Agency.

Ashton Recruitment is working on behalf of a growing electrical and infrastructure contractor to recruit an experienced Electrical Estimating & Bid Manager.

Electrical Estimating & Bid Manager

Location: Omagh, Co. Tyrone
Salary: £55,000-£65,000 per annum, depending on experience
Job Type: Permanent, Full-time

This is a senior pre-construction opportunity combining electrical estimating, commercial pricing and bid management across utilities, data centres, infrastructure and major commercial projects.

The successful candidate will take responsibility for tenders from initial enquiry through to submission and handover. This will include reviewing drawings and specifications, completing or overseeing take-offs, building tender prices, evaluating supplier quotations and coordinating the technical and commercial information required for competitive submissions.

Applications are welcomed from experienced Electrical Estimating Managers, Senior Electrical Estimators, Electrical Pre-Construction Managers and Bid Managers with strong electrical estimating experience.

Key Responsibilities

• Manage the end-to-end bid process, including tender review, bid strategy, submission, clarification and handover.

• Coordinate input from operations, commercial, procurement, technical and business development teams.

• Produce high-quality, compliant and competitive tender submissions.

• Prepare and review cost plans, take-offs, supplier quotations, pricing build-ups and commercial submissions.

• Review tender documentation and identify key requirements, risks, opportunities and commercial considerations.

• Develop clear win themes, value propositions, methodologies and bid content aligned with client requirements.

• Support the development of competitive pricing strategies for selected tenders.

• Work closely with operational and delivery teams to ensure bid assumptions are understood and carried into project delivery.

• Maintain tender programmes and ensure all submissions are completed accurately and within agreed deadlines.

• Support early engagement with prospective clients to strengthen relationships and improve tender conversion.

• Assist the business development team with opportunity qualification and client engagement.

• Ensure bid documents are professionally presented and meet all compliance requirements.

• Contribute to the continuous improvement of bid processes, templates, systems and reporting.

Essential Criteria

• At least five years' experience within bid management, estimating, pre-construction or commercial support.

• Previous experience working within the electrical, MEP, utilities, infrastructure, data centre or major projects sectors.

• Strong estimating experience, including cost planning, take-offs, supplier quotations and pricing reviews.

• Experience managing complex, multi-disciplinary tender submissions.

• Strong commercial awareness and understanding of project risks and opportunities.

• Ability to interpret technical drawings, tender documents and client specifications.

• Excellent written communication and document presentation skills.

• Strong organisational skills with the ability to manage several live bids and competing deadlines.

• Confident working with internal stakeholders, senior management, suppliers and prospective clients.

• Strong Microsoft Excel skills and experience using tendering, estimating or document management systems.

Qualifications

A degree, trade qualification or equivalent professional experience in one of the following areas would be advantageous:

• Electrical Engineering

• Building Services Engineering

• Quantity Surveying

• Construction Management

• Commercial Management

• A related construction or engineering discipline

Personal Attributes

• Commercially focused and results-driven.

• Highly organised with strong attention to detail.

• Confident coordinating multiple stakeholders.

• Able to work effectively under pressure and to strict deadlines.

• A clear and professional communicator.

• Proactive and comfortable taking ownership of bids.

• Strong problem-solving and decision-making skills.

• Committed to continuous improvement and high-quality standards.

What the Company Offers

• Competitive salary of £55,000-£65,000, depending on experience.

• A key role within a growing and ambitious business.

• The opportunity to work on high-value electrical, utilities, infrastructure and data centre projects.

• Direct involvement in shaping major bids and business growth.

• The opportunity to influence bid processes, commercial strategy and project handovers.

• Career development within a company expanding across Northern Ireland, Ireland, Great Britain and Europe

Ashton Recruitment is acting as a Recruitment Business